Shipping policy
Tempohaus Watches – Shipping Policy
Last updated: November 2025
Introduction
Welcome to Tempohaus Watches’ Shipping Policy.
We’re committed to delivering your timepieces quickly, safely, and with full transparency.
This policy outlines our shipping methods, timeframes, and procedures for both U.S. and international (Brazil) orders.
Shipping Methods and Carriers
We offer several shipping options to fit your needs.
All U.S. orders are shipped through USPS, UPS, or FedEx, depending on your selected delivery speed.
For international shipments (including Brazil), we primarily use USPS International or DHL Express for reliability and tracking accuracy.
FAQ:
Q: Do you ship with carriers other than USPS, UPS, or DHL?
A: Currently, we work exclusively with these carriers to ensure the best service and tracking visibility.
Processing Times
All orders are processed within 1–3 business days after payment confirmation.
Custom requests or special-edition packaging may require an additional 2–3 business days.
Once shipped, you’ll receive a confirmation email with your tracking number.
FAQ:
Q: Why is my order taking longer to process?
A: Certain models or high-volume sale items may require extra inspection or quality verification before shipping.
Shipping Rates
We offer flat-rate domestic shipping based on order value and destination.
- U.S. Orders: Free standard shipping on all orders.
- International Orders (Brazil): Shipping rates are calculated at checkout based on location and carrier choice.
Customs duties and import taxes for Brazilian orders are the responsibility of the buyer.
Tempohaus Watches cannot control or predict fees charged by Receita Federal (Brazilian Customs).
FAQ:
Q: Do I qualify for free shipping?
A: Free shipping applies automatically to all U.S. orders. For Brazil, shipping fees are shown during checkout.
Delivery Timeframes
- Domestic (U.S.): 3–7 business days
- International (Brazil): 10–21 business days, depending on customs clearance
We always aim to deliver within these timeframes, but external factors such as customs processing or carrier delays may extend delivery times.
FAQ:
Q: Can I get my order faster?
A: Yes! Expedited and express shipping options are available at checkout for an additional fee.
Order Tracking
Once your order ships, you’ll receive a tracking number via email.
You can use this number to monitor your shipment directly on the carrier’s website (USPS, UPS, or DHL).
FAQ:
Q: How do I track my order?
A: Simply click the tracking link in your confirmation email or enter the tracking number on the carrier’s tracking page.
International Shipping
We currently ship to Brazil and other international destinations upon request.
Custom Shipping to Brazil
We understand that international shipping to Brazil can have unique challenges. If you prefer a personalized shipping arrangement, contact our support team before completing your order.
We'll work one-on-one with you to find the most secure and cost-effective option - whether it's through DHL Express, USPS Priority, or another preferred carrier.
Email: support@tempohauswatches.com
Or chat with us directly through the contact form on our website.
Please note that customs fees, import duties, and taxes vary by country and are not included in the purchase price.
Typical international delivery timeframe: 10–21 business days.
Envio Personalizado para o Brasil
Entendemos que o envio international para o Brasil poder ter desafios únicos. Se preferir um envio personalizado entre em contato com nossa equipe de suporte antes de finalizar o seu pedido.
Trabalhamos com você individualmente para encontrar a opção mais segura e econômica - seja através de DHL Express, USPS Priority ou outro transportador de sua preferência,
Email: support@tempohauswatches.com
WhatsApp: converse conosco +1 (267) 243+3981
Observe que taxas alfandegárias, impostos de importação e encargos variam conforme o país e não estão incluídos no preço da compra.
Prazo médio de entrega internacional: de 10 a 21 dias úteis.
FAQ:
Q: Will I need to pay customs fees for my order to Brazil?
A: Yes. Customs fees are determined by Brazilian import regulations and are the buyer’s responsibility.
Shipping Restrictions
Due to carrier and customs limitations:
- We cannot ship to P.O. Boxes or military addresses.
- Certain countries may have restrictions on lithium batteries (for watches with luminous or smart features).
FAQ:
Q: Can you ship to a P.O. Box?
A: Unfortunately, carriers do not allow watch shipments to P.O. Boxes. Please use a full street address.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, notify us within 7 days of the delivery date (or expected delivery).
We’ll contact the carrier to locate your shipment or issue a replacement/refund if necessary.
FAQ:
Q: What should I do if my package is lost?
A: Contact us immediately at support@tempohauswatches.com. We’ll assist with carrier claims and ensure your issue is resolved promptly.
Returns and Exchanges
We offer a 30-day return window for most items.
If you are unsatisfied with your purchase, please visit our Return & Refund Policy page for detailed instructions.
FAQ:
Q: How long do I have to return my order?
A: You have 30 days from the date of delivery to return your item.
Contact Information
For any shipping-related inquiries, please contact us at:
📧 support@tempohauswatches.com
📍 Tempohaus Watches
PO Box 1003
Bala Cynwyd, PA 19003
United States
This shipping policy ensures a transparent, professional, and reliable experience for all Tempohaus Watches customers — in the U.S., Brazil, and worldwide.